# Support Welcome to the XCelsior support page! We're here to assist you with any questions, issues, or concerns you may have while using our AI-powered spreadsheet tool. Our team is dedicated to providing you with the best possible support experience. ## How to Get Support If you need help or have a question, here are the ways you can reach out to our support team: * **Email:** Contact us at * **Knowledge Base:** Visit our [Knowledge Base](https://doc.xcelsior.ai/faq) for FAQs and troubleshooting guides * **Community Forum:** Join our [Community Forum](https://doc.xcelsior.ai/contact) to interact with other users and get help * **Live Chat:** Chat with a support representative directly on our website during business hours ## Support Hours Our support team is available to assist you during the following hours: * Monday to Friday: 9:00 AM - 6:00 PM (GMT) ## Response Time We strive to respond to all support inquiries within 24 hours. For urgent matters, please indicate the priority in your message, and we will address it promptly. Thank you for choosing XCelsior. We're here to help you succeed! --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://doc.xcelsior.ai/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.